Information on Your Right of Withdrawal

You have the right to withdraw from your contract without stating any reasons with 14 days from the day you or a third person know to you – who is not the protractor – has taken posession of the last piece of merchandise from your order. To enact your right of withdrawal, you need to contact us (Goldeck Textil GmbH, Seebacherstrasse 11-13, A-9871 Seeboden, service@goldeckaustria.com, Tel.: +43 (0) 4762 5101-15, Fax: +43 (0) 4762 5101-18) with a clear, distinct declaration (via postal letter, fax or e-mail) about your descicion to withdraw from your contract.

You may use the withdrawal formletter linked below, but you are not required to do so. To adhere to your withdrawal period it is sufficient to send a clear message stating your intent to withdraw before your timeframe expires.

Consequences of withdrawal

If you withdraw from your contract, we are obliged to return your payments within 14 days from the day your withdrawal request has reached us. This includes delivery expenses with the exception of additional costs that may incur if you chose a delivery method other than the standard delivery method on offer. The refund will be delivered through the same payment method originally used by you, except if we explicitly agreed on a different method; in no case will you be charged with any payment resulting from your refund.

We are allowed to withhold the refund until we recieve your return or until you proof you have returned your wares, whichever occurs first. You have to return your wares immediatly after withdrawing from your contract or within 14 days from your withdrawaly request at the latest.

Your deadline has been kept if you send your wares within 14 days. You carry the immediate costs of returning your wares. You only have to compensate for the depreciation of your wares, if this depreciation can be ascribed to unnecessary handling of the wares in regards to composition, property or funktionality of the wares on our part.

BGBl. III
May 26th 2014

Download Withdrawal formletter